Support Policy Page
Support Terms for UrbaneParent.com
Last Updated: 10th Sep’2023
These Support Terms
("Support Terms") outline the terms and conditions governing customer
support provided UrbaneParent.com ("we," "our," or
"us") to our users. By using our customer support services, you agree
to comply with and be bound by these Support Terms.
1. Contacting Customer Support
a. For assistance
or inquiries related to your orders, products, or our website, you may contact
our customer support team through the contact information provided on our
website.
b. Our customer
support hours of operation and response times may vary. We will make reasonable
efforts to respond to your inquiries promptly.
2. Support Eligibility
a. Customer support
services are available to registered users of UrbaneParent. You must have a
valid account to access customer support.
b. We reserve the
right to refuse or limit support services to any user at our discretion.
3. Support Scope
a. Our customer
support team is available to assist you with inquiries, issues, and requests
related to the following:
i. Order status and
tracking ii. Product information and specifications iii. Returns and refunds
iv. Technical issues on our website
b. We do not
provide support for issues unrelated to our products or services, including but
not limited to third-party products, external websites, or general technical
support for devices not purchased from us.
4. Response and Resolution
a. We will make
reasonable efforts to respond to your inquiries and resolve your issues within
a reasonable timeframe. The specific response time may vary depending on the
nature and complexity of the issue.
b. While we strive
to provide accurate information and resolutions, we do not guarantee the
success of every inquiry or request.
5. Communication
a. All
communication with our customer support team must be respectful and
professional. We reserve the right to terminate support services for users who
engage in inappropriate, abusive, or offensive communication.
6. Feedback and Complaints
a. We welcome your
feedback and strive to improve our customer support services continually. If
you have a complaint or suggestion, please contact us through the provided
channels.
7. Limitation of Liability
a. Our liability
for any damages arising from customer support services is limited to the extent
permitted by applicable laws.
8. Changes to Support Terms
a. We may update
these Support Terms from time to time. The most current version will be posted
on our website.
9. Contact Information
If you have any
questions or concerns about these Support Terms or our customer support
services, please contact us at:
support@urbaneparent.com
SCHOOL SHOPPING MADE EASY AT URBANEPARENT
Welcome to UrbaneParent.com - Your Trusted School Uniform Provider
At UrbaneParent, we understand the importance of a quality education and the role that school uniforms play in fostering a positive learning environment. We are proud to be your go-to destination for top-notch school uniforms that combine comfort, durability, and affordability.
Our Journey
Our journey began with a simple vision: to provide students and parents with easy access to high-quality school uniforms that not only meet dress code requirements but also reflect the pride and identity of their school. Our founder, a dedicated educator with 10 years of experience, recognized the need for a convenient, online platform for school uniform shopping. This vision became a reality when UrbaneParent.com was born.
Our Commitment : At UrbaneParent, our commitment is unwavering. We are dedicated to offering a wide range of school uniform options that cater to various school dress codes, styles, and sizes. We understand that every student is unique, and we aim to provide choices that allow them to express themselves while adhering to the school's guidelines.
Why Choose UrbaneParent : Quality: We take pride in sourcing only the finest materials and ensuring meticulous craftsmanship in every uniform we offer. Quality is at the heart of what we do.
Variety: Explore our extensive collection of uniform styles, colors, and sizes, designed to suit students of all ages and preferences.
Affordability: We believe that quality school uniforms shouldn't break the bank. We offer competitive pricing, seasonal discounts, and special offers to make uniform shopping accessible for all.
Convenience: With UrbaneParent, you can shop for school uniforms from the comfort of your home. Our user-friendly website, quick delivery, and dedicated customer support team make the entire process hassle-free.
What Our Customers Say :
I highly recommend urbaneparent.com to all parents looking for quality school uniforms. Thanks to them, getting ready for the school year has never been easier!"
The quality of the uniforms is top-notch, and the variety of styles and sizes ensured that I could find the perfect fit for my children. Not only did I save time, but I also saved money with their competitive prices.
"I can't thank urbaneparent.com enough for making school uniform shopping a breeze. As a parent, I used to dread the annual back-to-school rush, but that all changed when I discovered this fantastic online store.
Contact Us
We're here to assist you with any questions or concerns. Feel free to reach out to us at:
Uniform Store
Phone: 8263089996
Email: info@urbaneparent.com
Thank you for choosing UrbaneParent.com as your trusted school uniform provider. We are committed to serving you and ensuring that your school uniform shopping experience is both seamless and enjoyable.
